Support

Support is by email. A message reaches the desk rather than a queue that routes it back to a help article.

What to include

• The email address on the account. Not the account balance, and never your password.
• For a deposit: the transaction hash, and the network you sent on.
• For a position: the market and roughly when it was opened.
• For a document: which level of verification you are on.

Nobody at TokensDesk will ever ask you for your password, and nobody will ask you to send funds to an address given over email or chat. A deposit address is only ever the one shown inside your own account.